Return and refund policy

You have 30 days from the date you receive your order to return it, without needing to provide a reason.

Conditions

• The product must be unused and in its original packaging, with all its accessories.
• Write to us at artelatteeu@gmail.com stating your order number. We will provide you with instructions for sending the return.
• Return shipping costs are the responsibility of the customer, unless the product arrives defective, damaged, or is not what you ordered.

Defective or damaged product

If your order arrives damaged or with any defect, write to us with a photo and we will replace it or refund your money, at no cost to you.

Refund

Once we receive and inspect the return, we will refund the amount using the same payment method you used, within a maximum period of 14 days.

Legal rights

This policy does not affect the rights recognized to you as a consumer by the laws of your country, including the 14-day right of withdrawal and the legal warranty of conformity if you reside in the European Union.