Shipping policy

We ship to the countries available at checkout. Shipping costs, which may be free during certain promotions or for specific countries, are always displayed before you confirm your payment.

Order processing

1 to 3 business days from the moment you confirm your purchase.

Delivery time

Approximately 6 to 9 business days from the moment the order leaves our warehouse. This may vary depending on the destination country and city.

Tracking

When your order ships, we will email you a tracking number so you can see where it is at all times.

Customs and taxes

For shipments outside the European Union, your order may be subject to duties, import taxes, or customs fees in your country. These amounts are not included in the price and, if applied, are paid by you upon receipt of the package or to the shipping company.

Delays and issues

The timeframes are estimated and may vary due to reasons beyond our control (holidays, high demand, customs, or carrier issues). If your order takes longer than indicated, or arrives damaged or lost, write to us at artelatteeu@gmail.com and we will resolve it with you.

Delivery address

Please check that your address and phone number are correct: the carrier needs them to deliver your package.